Frequently Asked Questions

Everything you need to know about your beauty journey with VIORI.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually arrive within 10-15 business days.

Are your beauty products cruelty-free and vegan?

Yes, all VIORI products are 100% cruelty-free and vegan. We never test on animals and ensure all our ingredients are ethically sourced from plant-based origins.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, provided it is at least 50% full.

Can I track my shipment?

Absolutely. Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are the products safe for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.