Returns & Exchanges

We want you to love your Viori hair care experience; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange. Our mission is to ensure your journey to beautiful, sustainable hair is effortless and worry-free.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring the bars are dry and any accessories are included to prevent damage during transit.

3

Print and Attach Label

Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return parcel.

4

Drop Off and Refund

Hand your package to the designated carrier; once received and inspected at our warehouse, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing